IDEALZ VENEZUELA – GENERAL TERMS AND CONDITIONS

Apple is not a sponsor nor is it involved in the activities of Idealz campaign draws in any manner.

www.idealz.com.ve IDEALZ VENEZUELA, on its domain and/or mobile application, hereinafter the “Site”.

Read these terms and conditions carefully before accepting this agreement and before using this site. You, the user (" user ", " you ", " your ") accept and understand that by clicking and accepting these Terms and Conditions, you confirm that you have read, understood and acknowledged that you are bound by our terms for accessing and using our website idealz.com.ve and the IDEALZ application (together, the " Platform " or “the Site”).

These Terms and Conditions for our Services are divided into several sections. Read carefully before accepting them.

1. GENERAL PROVISIONS

   1. These Terms and Conditions set out the rules under which (“we”) provide you with access to, and administer your use of, the Site, as well as the Site applications made available to you through the Site (the “Software”) and the information, content, features and services provided through the Site (together with the Software, the “Services”).
   2. These Terms and Conditions, as well as the Privacy Policy and other platform rules (together, the "Terms and Conditions") set out the basis on which you may access and use the Platform. The Terms apply regardless of how you access the Platform and of the technologies or devices through which the Platform is made available to you. Other terms and conditions may apply to certain specific products, services, offers or prize draws ("Services") available on our Platform, whether directly or through third-party sites.
   3. Nothing in these Terms affects your legal rights as a consumer under applicable law.
   4. These Terms and Conditions apply to any use of our services. Additional terms may apply to promotional items. By using our application, visiting the Site and/or registering and/or using our services, you accept and are bound by:
      1. These Terms and Conditions;
      2. The Privacy Policy;
      3. The rules that apply to each game on the platform, which can be found within each game on the platform, and which include the maximum winnings available for each game (“Game Rules“);
      4. Any specific condition stated to be applicable (for example, if you are entering a promotion, the terms and conditions of that promotion); and
      5. All other terms and conditions, rules or policies relating to applicable service promotions; bonuses, special offers or any other aspect of your use of the services, it being deemed for all applicable purposes that you have accepted and understood them.
      All the terms and conditions, rules and policies referred to in the preceding paragraph shall be collectively referred to as the “Terms and Conditions”.
   5. YOUR USE OF THE SITE AND/OR THE SERVICES IMPLIES THAT YOU AGREE TO THESE TERMS AND CONDITIONS, AND CONSTITUTES A BINDING AGREEMENT BY YOU TO THEM, INCLUDING ANY MODIFICATION WE MAKE FROM TIME TO TIME. If you do not agree with these Terms and Conditions, your only alternative is to refrain from accessing the Site and using the Services.
   6. The Site gives users the opportunity to win prizes in kind (merchandise, experiences) and in cash, by placing bets in Games (the “Games”); or, where applicable, by acquiring bonuses or credits free of charge. In order to enter the Games, participants must create a user account on the Site. In addition to the rules established for the Games in these Terms and Conditions, each Game may be subject to specific rules, which shall be published together with the relevant Game and shall be available for participants to consult. In the event of any discrepancy between these Terms and Conditions and the specific rules that may be published for each Game, those rules shall prevail.

2. CONDITIONS OF USE

   1. When you register an account with us, you are accepting and warranting that:
      1. You are at least 18 years of age. We reserve the right to request documentation to verify the age of any applicant or customer at any time, and we will void any transaction carried out by minors;
      2. You will provide truthful information when opening your account, which will include details such as your date of birth, together with valid identification supporting it, your country of residence, your current address, email address and personal telephone number. You must inform us of any change to these details;
      3. You have the legal capacity to enter into a binding contract, including these Terms and Conditions and any bet you place;
      4. You are opening your account solely for personal use, and are acting in your own name and not as an agent on behalf of a third party;
      5. You will not attempt to sell or in any way transfer the benefit of your account to third parties, nor will you acquire or attempt to acquire an account that has been opened in the name of a third party;
      6. You are not prohibited, for any reason, from betting with us or using our services; and
      7. You are not currently subject to a self-exclusion from a Site account and neither we nor any other operator has excluded you from gambling.
      8. You must keep your personal information up to date. If you do not, your bets or payments may be rejected or issued incorrectly.
      9. You may not transfer funds from one Site account to another under any circumstances.
   2. If you breach any of the terms of clause 2.1 of these Terms and Conditions, the Site may proceed to:
      1. We may cancel any bet you have placed;
      2. We will not be obliged to pay any winnings that would otherwise have been paid in respect of any bet you have placed; and
      3. We may refer the matter to the police, guardians or family members, or any other appropriate regulatory authority.
   3. The Services are not directed at, nor may they be used by, persons under 18 (eighteen) years of age. You must be at least 18 (eighteen) years of age and have the legal capacity to contract in order to access the Site and/or make use of the Services. By accessing the Site and using the Services, you represent and warrant that you are of sufficient age and have the capacity to be bound by these Terms and Conditions. We reserve the right to request documentation to verify the age of any applicant or customer at any time, and we may void any transaction carried out by minors.
   4. You agree that we have the right to verify your information electronically when you open an account with us. By accepting these Terms and Conditions and/or registering to use the application and/or the Site, you agree that we have the right to carry out any and all identification, credit, fraud and other checks that are necessary and/or that are required by applicable laws and regulations and/or by the relevant regulatory authorities for the use of the application and/or the Site and our products in general. You agree that you will provide us with all the information we need in relation to such checks. We shall have the right to suspend or restrict your account in any manner we consider appropriate, until we have completed those checks to our entire satisfaction. In addition to electronic checks, we may carry out manual checks to confirm address and identity. To confirm your identity, it may be necessary for you to send a copy of your identity documents to the email address we indicate to you in that case.
   5. As part of the registration and verification process, we may provide your information to authorised credit reference agencies or fraud tool providers to confirm your identity and the payment provider details. You agree that we may process such information in connection with your registration and verification. Any transfer of data shall be governed by the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties and our Privacy Notice.
   6. Electronic communication: In order to fulfil our obligations to you under these Terms, we may wish to communicate with you by email, by other forms of electronic messaging, by SMS and/or by posting notices on the Platform. You agree to receive our communications electronically, and these electronic communications shall satisfy any legal requirement for communications that must be made in writing.
   7. Only one account per person is permitted. We reserve the right to close duplicate accounts or any account suspected of being related by any circumstance and at our sole discretion, which may be for reasons such as (by way of example and not limitation) finding matching IP addresses for two or more accounts logging in to the platform at any time; and, where applicable, to proceed to invalidate any bet placed on duplicate accounts or on any account suspected of being related to another. That is, only one registered account is permitted per person, household, family (no minors), home address, email address, credit card number, IP address or shared computing environment (for example, library, workplace, fraternity, university or school, etc.). Any withdrawal made from a duplicate account or from one suspected of being related will be considered unauthorised and will be reclaimed.
   8. Any attempt to deceive us by registering multiple accounts in the name of another Player in order to obtain rewards will be considered abuse and will result in the suspension of the account(s), the withdrawal of the Reward money, the voiding of winnings and the cancellation of the cash withdrawal option.
   9. Only players resident in Venezuela are permitted to deposit money into a Real Money account or to play in Real Money mode. Bets placed from jurisdictions outside Venezuela will be voided and any deposit or bet made by persons domiciled or residing in such jurisdictions will be returned less an administrative fee of 20% of the total deposits made by that person, in addition to any charges that may be levied by the bank or financial institution handling the aforementioned refund.
   10. IDEALZ will not be liable for any damage or loss alleged as a result of, or caused by, this Website or its content. This includes any user error with the content, the inability of any person to connect to or use the Website, delays in operations or in the connection, failure of communication lines or any errors or omissions in content.
   11. All betting rules, regulations and odds will be constantly updated on our Website, and we therefore ask you to review the rules before making any claim to our customer service staff.
   12. All bets accepted by IDEALZ will be valid, unless they are contrary to these Terms and Conditions, and/or there is evidence that there was some form of deception, “hacking” attempts, that deception has been attempted, or that a system error has been improperly exploited.
   13. If you become aware that another Player of our services is cheating, manipulating or attempting to manipulate the results of the games, colluding with any other person in order to defraud us, using artificial intelligence Software or doing anything that may be interpreted as being to our detriment, financially or in any other way, you are responsible for sharing such information with us. We will treat such information in strict confidence. If we discover, or suspect, that you had such knowledge and did not inform us, we reserve the right to cancel our services to you and confiscate any funds in your account.
   14. We may electronically monitor the Site and the Players of the Site at any time in order to ensure compliance with this Agreement, and we may disclose any information, record or electronic communication of a Site Player: (a) in compliance with any law, regulation or governmental request; (b) if such disclosure is necessary for the continued operation of the Site; or (c) to protect our rights and/or the property of our partners.
   15. This site may contain hyperlinks to websites operated by other persons unrelated to us. Such hyperlinks are provided for your reference and convenience only. You agree not to hold us liable for the content or operation of such websites.
   16. Several of the games may be presented in English, but that is normal since the source code was written in English.

3. Does the multiplier take more tickets off the remaining count?
   No. The multiplier only increases your chances of winning. In the remaining-tickets counter, each purchase counts as 1 ticket.

4. RESTRICTIONS

   1. We will not be liable for any loss that may arise as a result of the misuse of your username or password or of any unauthorised access to your account. If you have lost or forgotten any of your account details, contact us as soon as possible. You must inform us immediately if you suspect that someone is using your account details improperly so that we can suspend your account and prevent any unauthorised access. We recommend that you use a secure password storage device to save your account details instead of using the automatic password memory in your browser.
   2. Use of the Services may be prohibited or regulated in certain states or countries. If you use the Services outside Venezuelan territory, you are responsible for compliance with the laws or regulations of the state or territory from which you access the Site and/or use the Services. Residents of those countries in which participating by any means in Games with betting is prohibited may not register.
   3. You are responsible for complying with your own local, national, federal, state or other laws relating to betting or gaming before opening an account, placing bets, or using our Services. If you are in a country where the use of gambling or lottery services is prohibited, you must not (i) register with us for the relevant service; (ii) attempt to use that service; or (iii) use your payment card or other payment method to place bets or play games with us for the illegal service. Likewise, the Site will implement technical mechanisms to prevent access from foreign IP addresses in order to avoid unauthorised international solicitation.
   4. We reserve the right to suspend or deactivate any account of any user if we suspect that the user is acting in contravention of these Terms and Conditions and/or of any applicable legislation or regulation. Likewise, persons who are in breach of these Terms and Conditions shall not be entitled to collect any winnings and may be committing fraud and be subject to penalties for that offence.
   5. We will not be liable for any damage or loss that you or any third party alleges or considers was caused in connection with your use of the Services; including, but not limited to: those resulting from improper use of the Services by the User; from communication errors between the User and the Site; or from an interruption of the Services, whether or not attributable to the Site.
   6. By using our services, you state that you are aware that access to the Games entails the possibility that you may not be a winner in the relevant Games, and therefore under no circumstances may you claim anything against us or any of the companies in our group or any of our respective directors, officers or employees. Likewise, we are not responsible for any loss, damage, impairment or detriment you incur through the use or acceptance of any prize.
   7. It is prohibited to use a payment method of which you are not the sole holder or which belongs to a third party (for example, you may not use a family member's debit card to make deposits into your account). Any third-party deposit will be considered invalid (and any winnings or prize arising from the deposit will be voided).
   8. You agree not to use any artificial intelligence software (“AI Software”) while using the software and/or the Site. We will act to detect and prevent the use of any AI Software program that allows you to have an unfair advantage over other players, including, but not limited to, detecting the execution of such programs on your computer. If we detect the use of AI Software, and in our sole discretion we consider the detection to be valid, your Account will be terminated and all winnings will be cancelled.
   9. We will not tolerate any abusive or offensive language or other behaviour that we consider inappropriate, in our sole discretion.
   10. Misconduct or language identified by us or brought to our attention may result in a suspension or loss of gaming privileges or any other such action as we decide, including, but not limited to, closure of the Account. Players may, at any time, send information regarding abuse or other offences to our Customer Service department so that we can investigate it.

5. USER SAFETY AND SELF-EXCLUSION

   At www.idealz.com.ve (the “Site”) our aim is to be a reliable, fair, safe and transparent operator, we maintain our commitment to responsible gaming, and we recognise that gaming can cause problems for a minority of players. For this reason, we offer players a wide range of tools, notices and measures that allow them to play in our casino safely and in a controlled way.

   1. Protection of minors.

      On the Site we protect minors, that is, all persons who are not at least 18 years of age, which is why we follow strict security procedures and reserve the right to request documents at any time in order to verify the identity and age of our users and thereby prevent any minor from having access to the Site, to block restricted players and to confirm the identity of all those who receive payments. If you know of anyone under 18 years of age who is registered with us, please contact us immediately. We recommend that you limit the amount of time that minors in your care spend on the Internet and that you install parental control software.

      In addition to the above, we guarantee that all advertising, promotional and sponsorship activity is not directed at persons under 18 years of age.

      If you share devices with minors, as a further protective measure, we suggest the following precautions:

      1. Use child protection software to block remote gambling sites.
      2. Do not leave the computer unattended when you are logged in to our site.
      3. Do not share bank account details with minors.
      4. Do not enable “Save password” on the login screen of our site.
      5. Create a profile on your computer exclusively for use by minors.
      6. Use a “Parental Control” application; we recommend the following: www.netnanny.com and www.cybersitter.com.

   2. Player prevention and protection

      When you use our Site, it is essential that you are in a balanced emotional and psychological state that allows you to think and react clearly and reasonably. If you have consumed alcohol, drugs or any other substance that may impair your mental faculties, you should not use our Site.

      Certain external pressures may also be considered harmful influences, because they alter the recreational purpose of gaming.

      For example, playing in order to obtain a certain social status or acceptance into a social group. Such pressures are unnecessary and may be harmful in the short, medium and/or long term.

      Gaming should be a personal choice whose only purpose is enjoyment. Under no circumstances should gaming be an obligation or a compulsion resulting from the influence of another person or motive. The time or money you invest in gaming must not take priority over or interfere with your family, professional or social commitments; nor affect your work, studies, family or parental responsibilities, harm your health or interfere with other activities that are crucial to your wellbeing (sport, a healthy diet, rest).

      You must know how to set your priorities and maintain an appropriate balance between good physical and emotional health and your relationships with those close to you.

   3. Self-exclusion

      You need to keep control of the time you spend on our platform. If you consider that you are spending excessive time on our site, or if you consider yourself dependent on gambling, contact us to receive advice and support.

      To help you assess your behaviour as a player, you can ask yourself the following questions:

      1. Have you neglected your studies or work because of gaming?
      2. Is gaming affecting your personal relationships (family, friends)?
      3. Has funding your gaming become a priority over funding your family responsibilities?
      4. Is gaming affecting your health (insomnia, neglect, isolation, depression, stress, unusual behaviour)?
      5. Do you feel bad or reproach yourself after playing, or do you need to play again as soon as possible in order to win more money or recover your losses?
      6. Have you played in order to recover from debts or to cover a financial shortfall?
      7. Have you played beyond the time or money limits you set for yourself?
      8. Have you borrowed or sold anything to fund your gaming activity?
      9. Have you lied to your friends and family about your gaming habits?
      10. Have you considered committing an illegal act to fund your gaming?

      If you answered “Yes” to any of these questions, we recommend that you get in touch with customer service or with one of the following organisations:

      Gambling addiction: Problem Gambling Support

      Gamblers Anonymous: https://www.gamblersanonymous.org/ga/

   4. Additional Information

      We believe that gaming should always be a leisure activity you can enjoy. Remember these simple tips to make sure that gaming does not become a problem.

      1. Betting should be entertainment and not a way of making money.
      2. Do not bet in an attempt to recover losses.
      3. Only bet money you can afford to lose.
      4. Keep control of the time you spend playing.

6. TRANSACTIONS, DEPOSITS AND BALANCES IN USER ACCOUNTS

   1. In order to obtain the right to participate in the Games, you need to deposit money which will constitute your funds. Your funds will be held in a bank account separate from all our other business accounts, and will be safeguarded and available to you at all times. You may dispose of your funds in the ways permitted by the Site: participate in a Game or Prize Draw, request their return only in the case of amounts that are refundable as expressly stated on the platform, payment of prizes, placing further bets, and so on.
   2. All transactions carried out on the Site will be made in Venezuelan pesos. We accept different payment methods, which may vary according to their availability from time to time in Venezuela. The payment methods available to you will be shown in the application or on the Site at the time you make your deposit. You are only permitted to use payment methods that are in your name. Deposits you make must be made from a personal account and not from a business or corporate account. If you make deposits using payment methods which you are not entitled to use (for example, those of which you are not the holder), we may invalidate your deposit (and any winnings you obtain by reason of that deposit will be voided). This means that you will not be entitled to winnings on a bet placed with those deposits.
   3. You undertake to deposit only funds that you intend to use for placing bets. If we have reasonable grounds to believe that you have deposited funds that you do not intend to bet with, we may suspend or close your account and we may find it necessary to notify the competent authorities.
   4. Your winnings may be voided where you have made deposits with the intention of voiding bets using a deposit that you subsequently cancelled. If any deposit does not reach us or is cancelled by you or by a third party, we shall have the right to void all bonuses, free sports bets and winnings accrued or awarded to your account as a result of that deposit, if we believe, in our reasonable discretion, that the deposit was made with the sole intention of voiding the bets obtained using the deposit you cancelled.
   5. We will constantly carry out anti-money laundering checks on your deposits. We are required by anti-money laundering regulations and as part of our internal policies to carry out checks regarding the source of the funds deposited by customers. If those checks do not give us sufficient information about you, we may request further information from you (including your source of income). You agree to provide this information promptly when requested. We reserve the right, acting reasonably, to suspend or cancel any account where we cannot satisfy ourselves that the source of the funds is legitimate or where sufficient information has not been provided.
   6. No funds will earn interest on any of your account balances. We do not grant credit under any circumstances. It is your responsibility to maintain sufficient funds in your account to place any bet you wish to make. We will not be liable for any bet lost because you did not have the required funds in your account to place the bet. We also reserve the right to void any bet that has been inadvertently accepted if your account does not have sufficient funds to cover the full amount of the bet and/or to recover the amount of any shortfall. We are not a financial institution and no interest is generated or paid on deposits, nor are winnings guaranteed.
   7. We do not charge you for deposits to and withdrawals from your account. However, you should check with your bank, credit card provider or payment services provider whether they will charge you any fee for this. We will not be liable for paying any third-party fees on your behalf. In addition, if you make a deposit, a withdrawal may only be made if the platform expressly stated so at the time the deposit was made, and, where applicable, if you request a withdrawal without having used that deposit, we reserve the right to charge your account to cover our reasonable costs of processing the deposit and the withdrawal. That charge may be deducted from any withdrawal request.
   8. You may withdraw funds from your account if:
      1. the platform expressly states that they are withdrawable funds, and all payments made into your account have been confirmed as approved and have not been returned, revoked or cancelled; in accordance with clause 13.2.5 of these terms and conditions, in the case of the bingo games held on the platform, the deposits made for that purpose will never be refundable or withdrawable;
      2. in our discretion you have complied with anti-money laundering regulations and rules or other obligations imposed in order to verify your identity. Please also note that, where we request information from you to verify your identity and/or source of funds, any delay in providing that information may cause a further delay in withdrawing funds;
      3. you accept that all transactions may be checked in order to prevent money laundering and that any transaction you carry out which we consider suspicious may be reported to the relevant authorities. We reserve the right to refuse and/or reverse the withdrawal of unused deposits until the verification of those funds is considered satisfactory, including where the deposits have been made and withdrawn immediately without play; and
      4. there is currently no ongoing investigation into:
         1. a situation in which there is evidence of betting irregularities (including any attempt to exceed the maximum payout or to take advantage of any winnings or bonus not otherwise available), the price has been manipulated, match fixing or rigging has taken place, or where an individual or individuals are suspected of acting in a conspiratorial manner or together in respect of a bet;
         2. a situation in which there is evidence that the rules of a sports governing body have been breached; or
         3. a situation in which there is evidence that you have materially breached these terms and conditions, including by acting fraudulently or illegally or by engaging in improper activities (including cheating, collusion or criminal activity).
   9. Our security team may need to cancel withdrawals pending the outcome of an investigation. There may be occasions on which our security team must cancel withdrawals in order to carry out additional checks. Those funds will be returned to your account pending the investigation, but if we discover any irregularity during our investigation, we reserve the right to withhold funds. Responsibility for the funds lies with the account holder.
   10. If you wish to withdraw an amount lower than the minimum our online system allows, you must contact us. If the amount you wish to withdraw is below the amount accepted through the Site, which will be shown to you at the time of withdrawal, you may still withdraw your funds, but you must contact us.
   11. If you have received amounts in error, we may request their return. There may be circumstances in which amounts are paid to you in error (for example, an incorrect settlement of a bet). We will use all reasonable efforts to detect any error and to inform you of it as soon as possible. However, if amounts paid in error have been credited to you, you must hold those amounts for us and must return them to us immediately if we so request. If those amounts are still in your account, we may collect them directly from your account.
   12. You are responsible for reporting any error with your withdrawals. We are committed to avoiding errors, but we cannot accept any responsibility or liability for errors or omissions you make when withdrawing your funds. If any funds are deposited or credited incorrectly, it is your responsibility to inform us and we will aim to resolve the matter.
   13. Withdrawals will be made using the same payment method as the initial deposit. If this is not possible, we will contact you to make alternative arrangements.
   14. Any active or available bonus or promotion will be cancelled at the time you request a withdrawal before completing it. NOTE: if you do not want your bonus or promotion to be cancelled, you must comply with its terms and conditions before requesting a withdrawal. IMPORTANT: If you activate a bonus while a withdrawal is pending payment, the bonus will have to be cancelled in order for the transaction to be processed.
   15. You must notify us of any change to the details of your payment method. If you do not update us, your bank may reject your deposits or bets. You must also inform us if your credit or debit card has been lost or stolen or if you have been the victim of identity fraud on your payment method account, and we will stop accepting further bets from your account until you notify us of other instructions.
   16. The only currency available for deposits is the Venezuelan peso.

7. LIMITS

   1. The bets you place on the Site will be subject to these Terms and Conditions. There will be limits on the amount you can bet. You may only bet up to the lesser of the amount held in your account or any limit set by us.
   2. You must familiarise yourself with the way the Games are operated. We will not be liable under any circumstances if you place a bet or play a game and have not fully understood the terms or how it is operated. We recommend that you familiarise yourself with standard betting and gaming terminology. If you have any doubt about how a game works, please contact us.
   3. When using our Site, you may incur data charges. You accept that visiting the Site outside a WiFi network may result in data charges from your mobile network provider. We will not be liable for any data charges incurred as a result of your use of the application and/or the Site.
   4. Betting limits and/or termination of the agreement:

      The agreement between IDEALZ and the customer may be terminated at any time at the customer's request, provided that the customer has no available balance and no pending bets. Alternatively, if considered necessary, IDEALZ reserves the right to limit a customer's bets or revoke the agreement between the customer and IDEALZ.

      If an account is closed by decision of the administration, all pending bets will be graded as no action. The reasons for limiting bets or revoking the agreement include, but are not limited to:

      1. Betting syndicates: IDEALZ reserves the right to limit or exclude any player who attempts to defraud the house, whether on their own account or in collusion with other players or other betting houses. Other sanctions may include:
         1. Administrative charges
         2. Refusal of payments
         3. The reversal of betting transactions
      2. Abuse of system vulnerabilities: If IDEALZ determines that a customer is taking advantage of a vulnerability in the system (software error, malfunction or ‘bug’), we reserve the right to take all or some of the following actions:
         1. Limit bets
         2. Close the account
         3. Confiscate the money in the account, including deposits and winnings.
         4. We reserve the right to take civil and/or criminal action in respect of such conduct.
      3. Criminal Activity: If there are grounds to believe that suspicious, criminal or other activities are taking place through one or more accounts (including attempted money laundering or fraud), IDEALZ reserves the right to close the accounts and/or report such activity to regulatory bodies or services. All account balances (including deposits and winnings) will be withheld pending the relevant investigation.
      4. Duplicate Accounts: Where duplicate accounts held by the same IDEALZ customer are identified, the following sanctions may apply: where IDEALZ determines that a customer is taking advantage of a vulnerability in the system (software error, malfunction or ‘bug’), we reserve the right to take all or some of the following actions:
         1. Limit bets
         2. Close the account
         3. Confiscate the money in the account, including deposits and winnings.
   5. On the “Idealz Venezuela” domain we reserve the right to cancel your account for any reason at any time without prior notice. Any balance in your account at the time of such cancellation may be credited to you; however, the “Idealz Venezuela” domain reserves the right, in its absolute discretion, to void any winnings and confiscate any balance in your casino account in any circumstance, including:
      1. If there is evidence to suggest that you have more than one active account with our platform.
      2. If the name on your platform account does not match the name on the credit cards used to make deposits into your Idealz Venezuela account.
      3. If you take part in a platform promotion and make a redemption before meeting the requirements of that particular promotion.
      4. If you provide incorrect or misleading registration, account or identification information.
      5. If you have allowed (intentionally or otherwise) another person to play on your Idealz Venezuela account.
      6. If the player has not played at Idealz Venezuela individually and solely for personal entertainment (that is, has played in a professional sense or in concert with other players as part of a club, group, etc.)
      7. If you are found to be committing fraud by employing or making use of a system (including machines, computers, software or other automated systems) specifically designed to defeat the Site in any way.
      8. If you have been designated a bonus abuser, playing low-risk or no-risk strategies in order to withdraw promotional money such as accrued bonuses.
      9. Winnings obtained as a result of a system malfunction or a game error will be voided.
      10. Every player will have winning and loss parameters related to their activity in our casino. Players may not win more than $100,000.00 bolívares (VES) per day or $200,000.00 bolívares (VES) per week per provider; in such a case the provider will be suspended for the remainder of the week. Where the provider is suspended for that period, players may access our other game provider options. In addition, players may not lose more than $600,000.00 bolívares (VES) per day or per week; where that occurs, the same suspension of the provider will be applied for that period. The winning limits will not apply to bingo prizes, and there may be a single prize of amounts greater than those set out in this clause. Weekly calculations run from Monday (00:00AM) to Sunday (11:59PM).
      11. The limits are triggered at the moment the casino bet exceeds the established parameter. This means that the result of the last bet will be taken into account for the final balance and the activation of the provider limit.
      12. If you require personalised limits, please contact our support team. support@idealz.com.ve
   6. Any bet that becomes frozen or pending, whether due to a disconnection, will be resumed by the system at the point at which the bet was left; if for some reason the bet froze, IDEALZ will return the amount of the bet; no assumptions will be made as to whether the bet would have won or not, only the amount staked will be returned.

8. MALFUNCTION

   1. If a technical problem causes a game/feature/promotion to pay (or a display problem causes an incorrect result to be shown) an amount greater than the amount that should be paid (a game prize, a bonus game prize, a Jackpot, etc.) to a player's Account, we reserve the right to withdraw all funds (or not pay the amount incorrectly displayed) from the Account that were incorrectly credited, as well as any winnings subsequently obtained using the incorrectly credited funds.
   2. If we detect that a Player abused or is abusing a technical problem relating to the games/software, whether alone or in association with others, we reserve the right to void any winnings and close the relevant players' Accounts.
   3. In the event of a system failure, we may void all bets.
   4. In the event that a game is started but not completed due to a system failure, we will refund the amount staked in the game by crediting it to your Account or, if the account no longer exists, by paying you in an approved manner.

9. SUSPENSION OF SERVICES AND CHANGES

   1. In order to offer a reliable and enjoyable service we need to correct errors, install updates and carry out general diagnostics and maintenance. We cannot guarantee that the Platform and the Services will always be uninterrupted or free from problems, omissions or errors. To the extent permitted by law, the Materials and the functionality of the Platform and the Services are provided "as is" without warranties of any kind, whether express or implied.
   2. Disclaimer of warranty: The information obtained on the Platform may not always be accurate. We use other providers to supply data on which we base the information detailed on the Platform. We try to ensure that the data is correct and up to date together with our partners, but we cannot guarantee that it always is.
   3. We may temporarily suspend the Services in whole or in part, for any reason at our sole discretion. We may, but are not obliged to, give you notice of such suspension as far in advance as is reasonably practicable. We will restore the Service as soon as reasonably practicable after such temporary suspension.
   4. We reserve the right to suspend, modify, remove or add content to the Site or to the services offered through the Site at our sole discretion with immediate effect and without prior notice. We will not be liable to you for any loss suffered as a result of any such changes made, and you may not bring any claim against us in that regard.

10. PAYMENT OF PRIZES

    1. Once winnings are available in your account, you may withdraw them. All winnings obtained will be held in your account. They will be available for withdrawal, subject to these Terms and Conditions and those of each game; that is, by way of example and not limitation, this clause “9. PAYMENT OF PRIZES” will not apply to the bingo games held on the platform, as these have a specific clause governing their mechanics in general, including the payment of prizes.
    2. All bets are subject to maximum payouts. This will be set out by us in each of the Games. It is your responsibility to be aware that a bet you place, if successful, may exceed the maximum payout limit.
    3. Any cash promotion you may receive will have an expiry date. If you have received a cash promotion (for example, an amount of money credited to your account to play with or to obtain products), you must use all or part of it within the first month of receiving it. If you do not start using it within that period, it will be removed from your account and you will no longer be able to use your promotion. Subject to the rules and Terms and Conditions of each promotion.

11. RESPONSIBLE GAMING POLICY

    1. You acknowledge and undertake to play responsibly, which means being aware that participation in the Games must be limited to use of the Site and all its services. If you self-exclude, you will not be able to access our services during that period. You acknowledge and accept that if you decide to self-exclude from the Site, you will not be permitted to open or otherwise use a new account during your selected self-exclusion period, until that self-exclusion has been lifted and you reopen the original account. Should you fail to comply with the above, we shall have the right to block any new account you open with another Site, you will lose the funds held in it and we will not be liable for reimbursing you for the funds you have staked or won through such an account. For further information on self-exclusion, see clause 4.3 of these Terms and Conditions.

12. INTELLECTUAL PROPERTY RIGHTS

    1. We do not grant you any rights over our intellectual property. We are the owner or authorised user or licensee of all intellectual property rights in our services and content, including, but not limited to, any copyright, patent, designs (registered or unregistered), trademarks, service marks, source codes, specifications, templates, graphics, logos or any right subsisting anywhere else in respect of the content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modifications, improvements, developments and enhancements of them. Except where we specifically inform you otherwise, we do not grant you any express or implied right over any of our intellectual property rights or confidential information. You may not distribute our content to third parties. Any content you access through the application or the Site is for your personal use (that is, not for commercial use) and any use, distribution or reproduction of that content carried out in any manner without our express written consent is strictly prohibited. The use of the data on our application or the Site is a personal licence. This is provided strictly to you for a personal, non-exclusive, non-sublicensable, non-commercial purpose in order to make use of the services. We reserve the right to take any action we consider necessary, which may include issuing legal proceedings against you, in order to protect our intellectual property and prevent the unauthorised use of our data, applications, Site or services.
    2. The Platform and the Platform materials, including, but not limited to, text, software, scripts, graphics, photographs, sounds, music, videos, interactive features and the like ("Materials") and the trademarks, service marks and logos contained in them ("Marks"), are subject to copyright and other intellectual property rights under the laws and international conventions to which the Bolivarian Republic of Venezuela is party.
    3. In connection with the Services, the Platform may display certain content belonging to third parties. The use of this content may be subject to a licence granted by third parties to the licence holder or operator. Under no circumstances may you reverse engineer, decompile or disassemble such content, and nothing contained herein shall be construed as granting you any right in relation to such content. The Platform materials are provided to you "as is" solely for your information and personal use and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any other purpose without the prior written consent of the respective owners.
    4. We reserve all rights not expressly granted herein in the Platform and the Materials. You agree not to engage in the use, copying or distribution of any of the Materials except as expressly permitted herein, including any use, copying or distribution of third-party Materials obtained through the Platform for commercial purposes. You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict the use or copying of any Material or that impose limitations on the use of the Platform or the Materials contained in it.
    5. The content displayed on or through the provision of the Services is protected by copyright as a collective work and/or compilation, in accordance with copyright laws, other laws and international conventions. Any reproduction, modification, creation of derivative works or redistribution of the Platform, the Materials or the collective work or compilation is expressly prohibited. Copying or reproducing the Platform, the Materials or any part of them for subsequent reproduction or redistribution is expressly prohibited.
    6. You will be exposed to Materials from a variety of sources and, to the extent permitted by applicable law, we are not responsible for the accuracy, usefulness, safety or intellectual property rights of or relating to such Materials, and you accept and assume full responsibility for your use of such Materials.

13. REGISTERED ACCOUNTS

    1. In relation to clause 2.1, when creating a user account, you must not: (a) select or use another person's email address or username with the intention of impersonating that person; (b) use a name subject to the rights of any other person without that person's authorisation; (c) use an email address or username that is profane, offensive or inappropriate; or (d) allow any other party to use your account and/or password.
    2. You may not share or transfer any account. You may not disclose your password to anyone. You agree to notify us immediately, by sending an email to support@idealz.com.ve , of any known or suspected unauthorised use of your account or of any known or suspected security breach, including the loss, theft or unauthorised disclosure of your password. You understand and accept that you will be responsible for all activities that occur on your account, even if those activities were not carried out by you. We will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your password.
    3. We will use the personal information you provide to us: (a) to provide you with our services; (b) to process your payment for the products; and (c) if you agreed to this during the registration process, to provide you with information about similar products that we provide, but you may stop receiving this at any time by contacting us and, in our sole discretion, we may stop sending you such emails at any time. For detailed information on how we will use your personal information, please see our Privacy Policy.
    4. In relation to clause 2.2, we reserve the right to suspend your user account or close it permanently where it is suspected that you have acted in contravention of these Terms and Conditions; have taken part in or been involved in fraudulent or illegal activities, including, but not limited to, any breach of these Terms and Conditions and/or applicable legislation or regulations. IN THESE CASES, UNDER NO CIRCUMSTANCES WILL THE AMOUNTS YOU HAVE PROVIDED TO US FOR THE USE OF THE SERVICES BE DELIVERED OR REFUNDED TO YOU.

14. BINGO-SPECIFIC TERMS

    The terms set out in this section are expressly incorporated and apply only to draws on pre-printed cards in electronic form (bingo).

    1. General bingo rules

       1. We reserve the right to modify, add or remove any content or functionality as part of the Bingo Game, with or without prior notice to Players, in accordance with applicable laws, regulations or regulatory guidance. It is the Player's responsibility to ensure that at all times the Player complies with all laws and regulations in any jurisdiction in which the Player is located or of which they are a resident, and that the Player has a full and unrestricted legal right to use the Service, and to register and take part in the Games.
       2. Users may acquire those cards in electronic form; those cards (also called tickets) will bear the user's identification number, and will contain the bingo numbers played.
          
          
       3. The mechanic for determining the winner is a line-play bingo format, since, in accordance with the above, the electronic draw machine will randomly produce 6 numbers which may be from 1 to 60. The prize is awarded to the first player who completes the 6 numbers.
       4. Campaign formats with one or several prizes: The bingo-type draw campaigns organised at www.idealz.com.ve may operate under two different formats, which will be notified in advance in the particular conditions of each campaign:
          1. Campaigns with a single prize: In this format, the campaign will consist of a single bingo game, in which only one winning ticket will be selected in accordance with the game mechanics. Once the first ticket completing a valid line of 6 numbers is obtained, its holder will be declared the winner, thereby ending the award of prizes in that campaign.
          2. Campaigns with multiple prizes: In this format, a single campaign may include several games or several prizes to be awarded sequentially, through independent bingo-type draws within the same campaign. In each game, one winning ticket will be selected. In this case, users may acquire multiple tickets, and each ticket takes part independently in each bingo draw contained in the campaign. It is therefore possible for the same user to be a winner on more than one occasion within the same campaign, provided that they hold several tickets validly registered in the different corresponding games. Information on the total number of prizes, the number of games, and the possibility of prizes accumulating per user will be published in the specific description of each campaign.
       5. Campaigns with prizes paid in instalments: In certain campaigns, the prizes may consist of a total amount of cash to be delivered in periodic payments (instalments) over a previously established period. The specific conditions, including the total amount, the frequency of the payments and the duration of the payment period, will be detailed in the particular terms of each campaign. The delivery of those instalments will be subject to:
          1. The winner maintaining an active bank account in Venezuela throughout the period and, should they change it, always informing us of the details of the new account in their name to which the transfers will continue to be made in accordance with the general rules.
          2. The winner not committing a serious breach of the Terms and Conditions or losing eligibility.
          3. In the event of the winner's death or definitive legal incapacity to receive the payments, delivery of the outstanding instalments will be halted, and those amounts will be invalidated.
          4. The operator is not responsible for claims by third parties or heirs in respect of unpaid instalments, these being subject to the determination of the competent authority.
       6. Persons involved in the holding of the number draws, as well as those responsible for customer service, are prohibited from taking part in a personal capacity, directly or through an intermediary, and from receiving from users any kind of consideration for their services.

    2. Tickets

       1. The Player must have money in their Balance in order to buy Bingo Tickets/Cards, unless the Games are free of charge (ticket cost of $0). Likewise, the Player may select and add to the shopping cart the Bingo Tickets/Cards desired and, where applicable, proceed to make the corresponding payment at the end of the purchase process (checkout), using the payment methods enabled by the platform, whether by charging the available Balance or by direct payment in accordance with the options offered.
       2. There is no maximum number of tickets that may be acquired, provided they are available on the platform.
       3. The ticket numbers for the draws held are computer-generated and may not be sequential with respect to the order in which the purchase cards they are associated with are bought. You cannot choose the ticket numbers, as they are generated only at the time of purchase.
       4. The Games offer the following purchase method:
          1. Per Card/Ticket – Players may buy from 1 up to the maximum number of tickets, without exceeding the maximum permitted by the system. The purchase is made individually for each ticket.
       5. The Player may pay for the Bingo Tickets/Cards added to the shopping cart using the following payment methods enabled by the platform:
          1. Charge to the Player's available Balance in the Idealz account;
          2. Direct payment with a debit or credit card accepted by the platform;
          3. Any other electronic payment method that the platform makes available to the Player, in accordance with applicable regulations.
       6. All ticket sales are final, non-refundable and non-transferable and are your sole and exclusive property. No refunds are given, unless the Game in question has been cancelled by the platform or is not played for any reason.
       7. The duration of each bingo Draw will be announced at the time the tickets are issued, as will the date on which the Prizes are awarded. The Draw to select the winner will be held in live broadcasts that will be visible on the platform and its social networks, and replays of the draws from the last 60 days may be viewed.

    3. Prizes

       1. The winners of the draws are selected by means of an electronic draw machine during the live internet broadcast by a presenter, and will be notified on the day the draw takes place. The winning ticket number will be published on the IDEALZ Platform, and the names of the winners may also be announced in the local and regional press, as well as on the IDEALZ Platform and our associated (online) social media profiles, unless you specifically instruct us otherwise in writing before the bingo Draw. Unless otherwise specified.
       2. The winner may be verified by each user against their electronic card, and will be announced in the live broadcast by a presenter, and for that purpose may be viewed on the platform idealz.com.ve and/or on its social networks.
       3. In the event of any discrepancy between any display, broadcast, communication or reference to results and the official records of the Idealz Venezuela system published in the application, the system records will prevail at all times, in accordance with the result actually generated by the system during the live broadcast and reflected on screen. For the avoidance of doubt, the live broadcast will be considered a reference medium for the results only to the extent that it faithfully reflects the information generated by the system, and therefore any human error, incorrect verbalisation, interpretation, delay, technical failure or inconsistency in the communication will not alter the determination of the official result. Subsequent publications, including those made in the application, on social networks or in other media, are informative in nature, and therefore, in the event of error or inconsistency, they may be corrected in accordance with the system records.
       4. The prize will be awarded in accordance with the date published on the platform, which will always be made known to the user through communications via the platform and/or through the contact details provided, such as, by way of example and not limitation, by email, by telephone call, or by other digital messaging services.
       5. On the day of the Draw, an email will be sent to the registered email address, detailing the next steps and how you can claim the Prize, which may include the following:
       6. In the case of cash prizes, these will be sent directly to the bank account indicated to us by the winner, provided that the winner is the holder of that account and it is a domestic account: these transfers may be credited immediately, but they may also take up to 7 business days to be reflected in the winner's bank account, due to the internal procedures and banking timeframes involved, timeframes which the user expressly accepts by using the platform.
       7. If the winner resides in the City of Venezuela, in order to collect the prize(s) in kind (including goods, products or experiences such as, by way of example and not limitation, trips), they must visit our premises within sixty (60) calendar days following the winning of the prize(s) and present valid, current official identification (such as their voter ID card, passport, driving licence, or residence card issued by the National Migration Institute) as necessary, or alternatively a simple power of attorney signed by hand by the grantor and by the person accepting the power, with witnesses and identification documents.
          1. In the case of prizes whose value exceeds $50,000.00 (fifty thousand bolívares), the delivery of those prizes will be subject to availability, particularly in the case of high-value goods such as vehicles. In such cases, the prize may not be immediately in stock and its delivery will depend on availability at the supplying dealership or relevant supplier.
          2. The winner will be informed in due course of the inventory situation and the estimated time for delivery of the prize, which may extend up to a maximum period of six months from the date on which the winner was awarded the prize. In such cases, the period of 60 (sixty) calendar days for the winner to collect or accept the prize will begin to run from the notification that Idealz Venezuela gives stating that the prize is now available for delivery.
          3. Likewise, if at the time of winning the cash-equivalent promotion referred to in clause 13.3.5.3.1 of these Terms and Conditions is in force, the winner will have the option to request, in place of the prize in kind, payment of the cash equivalent in accordance with the equivalence table.
       8. If a winner does not reside in the City of Venezuela, but does reside elsewhere in the Venezuelan Republic, and the prize is in kind (including goods, products or experiences such as, by way of example and not limitation, trips), we may decide to send the prize to the winner by courier, or to organise the necessary logistics for them to attend our premises to receive the prize (as we determine at our sole discretion, at the winner's expense, unless otherwise agreed in writing). Prizes in kind can only be delivered within Venezuelan territory, and therefore, if the user does not reside in the Bolivarian Republic of Venezuela, the prize will be cancelled for breach of the Terms and Conditions. Clauses 13.3.5.2.1, 13.3.5.2.2 and 13.3.5.2.3 of these Terms and Conditions apply equally in this case.
          1. Prizes in kind may be substituted for cash at the winner's choice in the bingo-type draws so indicated; it is established that such prizes may be substituted for their cash equivalent only where:
             1. There is a registered and current promotion;
             2. Under no circumstances will cash be given as a substitute for prizes unless all the requirements set out above have been met and unless the express written consent of the winning user is given.
       9. For security and verification reasons, all prizes (cash or in kind) whose value exceeds $50,000.00 (fifty thousand Venezuelan pesos) will be delivered only in person at our premises (designated by Idealz Venezuela), unless instructed otherwise in writing by Idealz. The date, time and location for delivery will be notified directly to the winner through the contact details registered in their account. If the winner does not attend in person to receive the prize at the place, date and time established, which must be within the 60 days following the winning of the prize, that prize will be cancelled. This measure is final and is intended to guarantee the participant's safety, the correct identity of the winner and compliance with applicable legal provisions.
       10. In addition to the requirements set out above, in order to comply with the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin and with internal policies, for prizes with a value of more than 325 UMAS, the winner will also be asked for their Identity Card, Taxpayer Identification Number (RIF), proof of address, and to sign the Declaration as to whether they are aware of the existence of a Beneficial Owner. If the prize is not collected within the period indicated in this clause, or if the requirements indicated in this clause are not met, the prize will be cancelled, with no liability for the platform operator.
       11. Delivery of prizes may be claimed by the winner for a non-extendable period of 60 calendar days, counted from the date of the bingo draw.
       12. All prizes shown on the Platform will be awarded exactly as displayed, bearing in mind that the images shown on the platform and/or in advertising are illustrative and are for demonstration purposes only, so that the final product may vary with minor physical differences. Likewise, in the case of trips, the dates, times, hotels, flights, airlines and other details are pre-established and are not chosen by the user, as they are arranged in accordance with the budgets set on the platform for each campaign.
       13. Where registration or transfer of ownership of a Prize is necessary, that registration or transfer of ownership will be carried out solely in the name of the winner, as it appears on the winning ticket. By taking part in a draw for a prize for which registration or transfer of ownership is necessary, you accept that you meet the regulatory and governmental criteria required to receive that registration or transfer of ownership.
       14. If it is subsequently determined that a winner is not eligible to take part in the bingo Draw, we may determine the corresponding winner under the same mechanic, or alternatively cancel the prize. All such decisions will comply with applicable law.
       15. We will not be responsible for taking out any insurance, including travel insurance, medical insurance, transport, meals or any other expense of a personal nature incurred by the winner in claiming the Prize, unless we agree otherwise in writing.
       16. We will not be liable for claims, damages or expenses of any nature for any loss, illness, bodily injury, including death, of or to any winner and/or any third party during the use of any Prize or due to any defect in any of the Prizes.
       17. Winners are responsible for any and all tax obligations where applicable, bearing in mind that, in accordance with Venezuelan tax law, the operator is obliged to make the corresponding withholdings in accordance with the tax legislation in force and its updates and amendments.
       18. By taking part in the bingo draw, all winners give their consent to the use of all content created by us or provided to us. This includes, among others, the use of their name, photographs, videos, call recordings and other material created during the Draw, in the local and regional press, on websites and on any (online) social media profile associated with us. You may choose to withdraw your consent at any time, but this may affect your participation in a bingo Draw.
       19. Prizes may only be delivered to the holder of the pre-printed card, whose identity has been previously verified by means of their official identification and/or verification messages sent by the platform, email and/or to their registered telephone number.
       20. A special feature of the bingo games organised at www.idealz.com.ve is the promotion whereby all bingo ticket purchases will give as a reward the same amount purchased to be redeemed in their IdealzBasics Wallet, a section of the platform in which various products may be acquired for delivery to the user, or, at the user's choice, may be transferred as a free and voluntary donation to a civil organisation legally incorporated in Venezuela, entered in the Federal Registry of Civil Society Organisations and authorised by the SAT as an authorised donee, in accordance with applicable legislation. Please consult the terms and conditions of this promotion and the mechanics for acquiring products at IdealzBasics.

    4. Advance purchase of tickets

       1. Bingo tickets may be available for advance purchase on the platform. The Player's participation in the Bingo Live broadcast at the scheduled time is not obligatory for pre-purchased tickets in order to play that game.
       2. All pre-ordered game entries are non-refundable once the purchase has been completed.
       3. All bingo ticket sales are final.
       4. The player understands and accepts that the Company has the right to cancel advance purchases for any reason, in which case the Player's pre-purchased tickets will be cancelled and refunded to the Player's account balance.

    5. Interrupted game policy

       1. If the Player loses their internet connection at any time during the game, the Game will continue and any Winnings will be automatically credited back to the Player's account.
       2. The Company is not responsible for any IT software or hardware failure due to the handling of the equipment used by the Player or other users, nor for failures of the Player's or other players' internet provider.

    6. Privacy rules

       1. The Player is aware of and accepts that their communications in social media Chats are neither private nor confidential and could be seen by others accessing the Bingo Game, and that their name and ticket number will be published if they are a winner.

15. LIMITATIONS OF LIABILITY

    1. Will not be liable for any transaction breach or dispute, including, among others, transaction disputes over quality, security, breach of warranty and the payment made by you.
    2. Are not responsible for any direct, indirect, punitive, incidental, special or consequential damage or loss (including, among others, incidental and consequential damages, loss of income or anticipated profits, loss of goodwill, loss of business or damages resulting from loss of data or business interruption) that arise from, or are in any way related to, the use or the inability to use the Platform and the Services, whether based on warranty, contract, tort (including negligence) or any other legal theory, and whether or not we have been advised of the possibility of such damages.
    3. Exclude all liability for damage caused by any technical problem or malfunction of any network or telephone line, online computer systems, servers or providers, computer equipment, software, failure of any communication due to technical problems or traffic congestion on the Internet or on the Platform or a combination of these, including any injury or damage to any user or to any person's computer related to or resulting from use of the Platform.
    4. Expressly disclaim all warranties and conditions of any kind, whether express or implied, including, among others, the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
    5. Together with the limitation of warranties as explained in this document, you expressly understand and accept that our maximum liability for any claim of this nature against us will be limited to an amount of 500 VES, for the use of our Platform and/or Services.

16. INDEMNIFICATION

    You agree to defend, indemnify and hold harmless Us and our Companies, and their officers, directors, shareholders, successors, assigns, agents, service providers, suppliers and employees, from and against any and all claims, damages, obligations, losses (whether direct, indirect or consequential), liabilities, costs or debts and expenses (including, among others, legal fees) arising from: (i) your breach of any provision of this User Agreement; (ii) your breach of any third-party right, including, among others, any copyright, trademark, trade secret or other intellectual property or privacy right; (iii) your use of the Platform or the Services, or (iv) any claim that the Platform, the Services or any Material caused harm to you or to a third party. This obligation to defend and indemnify will survive the termination, modification or expiry of this User Agreement and your use of the Services and the Platform.

17. FORCE MAJEURE

    Under no circumstances will we be liable for any delay, failure or interruption of the Services provided through the Platform or any interruption of the Platform itself resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including, among others, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil unrest, shortages of labour or materials, epidemics, pandemics, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of national or foreign courts or tribunals, or breach by third parties.

18. GENERAL INFORMATION

    1. The User's acceptance of these Terms and Conditions will not in any way and under no circumstances constitute an association, partnership, employment or business relationship between the user and Us.
    2. We may transfer our rights and obligations under these terms to another individual or legal entity. We will always inform you in writing if this happens and we will ensure that the transfer does not affect your rights under the contract.
    3. These Terms and Conditions represent the final and exclusive agreement between you and us; and they replace and supersede any prior arrangement, agreement, communication or representation (oral or written). Any change to them will be notified to you in accordance with the procedure described in these Terms and Conditions.
    4. Severability: If any provision of this Agreement is found or declared invalid or unenforceable by a court or other competent authority with jurisdiction, that finding or declaration will not invalidate any of the other provisions hereof, and this Agreement will thereafter continue in full force and effect.
    5. No waiver: any failure on our part to enforce the terms set out in these Terms or other policies with you does not constitute a waiver of our rights to enforce those terms.
    6. The Terms and Conditions are published in Spanish and are governed by Venezuelan law. Any legal proceedings in respect of the products or services offered by us will be heard before the competent courts in the City of Venezuela.
    7. You can contact us at: support@idealz.com.ve

MEASURES ADOPTED TO GUARANTEE THE PROTECTION OF THE WEBSITE AND TO CERTIFY THAT IT HAS WHAT IS NECESSARY TO GUARANTEE THE SERVICE, INFORMATION AND DATA OF USERS

INTRODUCTION

The following document describes the characteristics of the security controls of the site www.idealz.com.ve that have been implemented to protect its integrity, availability and reliability.

To that end, an internal control system must be established for the transactions carried out by these means, setting out in writing the description of the procedures and rules that ensure the inviolability of, and prevent the manipulation of, the betting systems. That system must record at least:

1. The account number and identity of the bettor, and
2. The date, time, transaction number, amount staked and selection requested.

The mechanics for taking bets are set out further below.

The following procedure will be complied with for the issuance of betting receipts:

1. For bets placed via the Internet, by telephone or electronically, the information for that bet will be recorded in the central betting system immediately after the bet has been paid for; in the case of bets placed via the Internet or electronically, participants must have access, for consultation and printing, to a record of their reference number and of the rights corresponding to them. Bets placed by telephone, with the prior consent of the bettor, must be recorded in an audio log.

SECURITY CONTROLS IMPLEMENTED.

1. AVAILABILITY

   The data centre in which the server of the website www.idealz.com.ve is stored contains measures to guarantee security and reliability, such as:

   1. Multiple data links from different providers to mitigate the risk of a single point of failure,
   2. The website www.idealz.com.ve is served by a cluster of multiple servers.
   3. CONFIDENTIALITY

   Access to the information of the website www.idealz.com.ve is protected by various controls, which can be summarised as follows:

   1. Access to a customer's account is protected by a scheme of registration credentials. Only customers holding those credentials may access their account.
   2. The website www.idealz.com.ve is associated with a current digital certificate with a PKI scheme using a 2048-bit RSA key. It should be noted that the use of 2048-bit RSA keys is recommended by NIST in its publication: “SP 800-57 Part 3”.
   3. Any access to the www.idealz.com.ve server is restricted by the following controls:
      1. Physical: The servers are located in a data centre with restricted access by means of biometric access authorisation controls.
      2. Procedural: Access to the servers, both logical and physical, requires strict compliance with access request processes. These processes include approval by key personnel within the company.
      3. Logical: Logical access to the servers is restricted by user authentication schemes. This applies rigorously to the IT personnel who administer them.
   4. INTEGRITY

   The integrity of the website www.idealz.com.ve is guaranteed by the following controls and mechanisms:

   1. The www.idealz.com.ve site is protected by a farm of servers performing reverse proxy functions. This mechanism makes it possible to verify the reasonableness of the requests received by the site.
   2. The digital signature certificate of the www.idealz.com.ve is constituted through the use of the SHA256 algorithm. This cryptographic algorithm is widely recommended by NIST in its publication: SP 800-57 Part 3.

   The internal control system used satisfies the requirements of inviolability and prevents the manipulation of the betting systems, ensuring that the following information is recorded in that system:

   1. The account number and identity of the bettor, and
   2. The date, time, transaction number, amount staked and selection requested.

GENERAL PROVISIONS

The user must comply with the following:

1. IDENTITY AND USE:

   In order to use the services within the website www.idealz.com.ve, the user must declare the following:

   1. That they are at least 18 years of age;
   2. That they reside in the Bolivarian Republic of Venezuela, or that, where applicable, they accept that the bets or any transaction carried out through this platform are governed by the laws of the Bolivarian Republic of Venezuela, which includes the corresponding tax withholdings and shares;
   3. That the personal information they have provided is true, correct, current and complete;
   4. That they are the holder or the authorised user of the prepaid or credit card provided;
   5. If they are using the user account for www.idealz.com.ve, they are the holder of that account;
   6. That they will promptly update their account with any change made to their personal information or to the credit card that is necessary for the provision of the services offered by www.idealz.com.ve.
2. CONFIRMATION OF IDENTITY.

   The user authorises www.idealz.com.veto carry out any additional investigations it considers necessary to confirm their identity. This measure may include requesting additional information or requiring additional steps aimed at confirming the information that has been provided.

3. USE OF PERSONAL INFORMATION

   During the registration and top-up processes for the services at www.idealz.com.ve, the user will need to provide personal information, such as name, address, telephone number, among others. The user consents to sharing this personal information with service providers for marketing purposes.

4. USERNAME AND PASSWORD

   In order to use the services, a person must create an account within the website www.idealz.com.ve, with a username and a password. The user will be responsible for the following:

   1. Choosing a password that is not easy for others to guess;
   2. Maintaining the security of their username and password; and
   3. Remembering their username and password.

   They will also be responsible for all activities carried out on their account. In that regard, they undertake to notify us immediately of any change, modification, or suspicion of any unusual activity observed on their account.

   Likewise, regarding the use and handling of the user's prepaid card for use on our site, in the event of loss or misplacement they must report it immediately, understanding that for this reason the value for which it was activated will not be refunded. The measures that may be taken include, among others, suspension or cancellation of the account, a request to change the password or a request for additional information aimed at confirming identity.

   Notwithstanding the above, www.idealz.com.vemay rely on the legitimacy of the person accessing the user's account using their password and will assume no liability towards the user or towards third parties arising from measures taken or not taken in accordance with this clause, from the commitments assumed regarding the security of the account or the password, from unauthorised access to the account or from the use of the password.

5. USE OF THE SERVICES

   www.idealz.com.vegrants the user a non-exclusive, personal and non-transferable licence for the internet gaming service. The user may use the software on any computer on which they are the primary user.

   www.idealz.com.ve reserves the right to cancel this licence at any time without prior notice.

   The user is not authorised to copy the software or the written materials associated with the platform. The licence must not be assigned or transferred to any person other than the original user. The user is not authorised to sublicense, assign or transfer this licence, nor to rent, lease or transfer any part of the platform system.

   The user accepts that they are solely responsible for any use of the company's casino system that occurs through their username and password. The user undertakes to keep their username and password secret and to treat them with the utmost confidentiality. Any unauthorised use of the username and password will be the user's sole responsibility and will be considered as their own use. Any liability resulting from such use will fall on the user.

   The money in the user's account is used to place bets in the games via the internet.

   The operating company reserves the right to refuse or limit any bet. The user is not authorised to place a bet for an amount greater than the balance available in their account. All winnings obtained by the user will be credited to their personal account. Deposits and payments will be made through the cashier of the betting System. The company reserves payment of amounts it considers not to have been credited by the prepaid system.

   The user accepts and authorises the company to assign the processing of deposits and payments in their account to the company's payment management company. Accordingly, the user authorises the company to give such instructions on their behalf. The company reserves the right to withhold any payment if it suspects or has any evidence that the company's platform system has been manipulated. Any user or other individual who has manipulated or attempted to manipulate the company's platform system will be prosecuted. To guarantee a high level of security in protecting the balance of the user's account, www.idealz.com.vecarries out random security checks. The user hereby accepts that the company may require additional documents to verify their identity as the holder of a credit card in the event of a security check.

6. BET AMOUNT.

   Each user will determine the value of their bet according to the table limit of each particular game. The requirements to actually take part in a game will depend entirely on the condition that the user has in their Account the amount they wish to bet. If they do not have that amount, the user will receive an error message indicating that they should change the value of the bet. Only the amount confirmed and recorded by the company is valid as a bet. If you lose your internet connection while playing with real money or the game is interrupted for any other reason, depending on the game you are taking part in and the stage it is at, either the amount of your bet is returned to your account or the game will continue exactly where you left it when you log in again.

7. PAYMENT METHODS

   www.idealz.com.veoffers its users different payment methods for the use of the services in order to meet the needs of the different market segments:

   1. Credit cards: the use of credit cards will be subject to the provisions of this chapter and, in relation to their issuer, will be governed by the terms agreed in the respective account opening contract that the user duly signed. In this regard, matters relating to those cards, such as the issue date, expiry, credit limit, blocks, etc., will be governed by the respective opening contract, with www.idealz.com.ve having no liability whatsoever in respect of those matters.
   2. PayPal: those users who hold a PayPal account allowing them to make purchases using the payment services offered by PayPal may pay the amounts for the services acquired on the Website through this payment system. In that case, all matters relating to the use of the services provided by PayPal, such as payment processing, sending payments, fees, limitations and conditions of use of the system, will be governed in accordance with what is agreed between the user and PayPal.

   The choice of payment method is at the player's sole discretion.

8. TAXES

   The user will be responsible for all taxes levied on the use and benefits of the www.idealz.com.veservice, on the receipt of funds into the user's prepaid account or on its use.

9. TERMINATION

   At any time www.idealz.com.vemay suspend or cancel the use of the service for any legally impermissible reason, for example, where possible fraud or unusual activity is suspected, or for security reasons.

10. RESPONSIBLE GAMING.

    At www.idealz.com.ve we are committed to society and to Responsible Gaming.

    In that regard, we are dedicated solely to offering an entertainment and enjoyment experience that is positive for all our customers.

    In that regard, within www.idealz.com.ve:

    1. We will always check that customers are of legal age.
    2. We never grant credit to customers.
    3. We state that the internet betting website is exclusively for persons of legal age.
11. JURISDICTION

    Use of the software applies only to users located within the Bolivarian Republic of Venezuela; any other country falls outside our responsibilities and, where we detect that this is the case, the user's service will be terminated.

12. ALL TRANSACTIONS ARE IN BOLÍVARES (VES).
13. THE CREDIT CARDS PERMITTED FOR THE PURCHASE OF CREDIT ONLINE MAY ONLY BE THOSE ISSUED BY BANKING INSTITUTIONS OPERATING IN THE BOLIVARIAN REPUBLIC OF VENEZUELA.

COMPLAINTS PROCEDURE

www.idealz.com.ve wants all our customers to have the best possible experience. However, we understand that a situation may arise in which we are not meeting your expectations. Therefore, our Solutions Team is ready to deal with your complaint and is your best point of reference for resolving any problem.

For an immediate response, our live chat service will be your first option. We handle all enquiries. Try it!

If you have chatted with us and are still not satisfied, you can send an email to support@idealz.com.ve; they will carry out an impartial review of your account.

Make sure to include your username together with the full details of your complaint. We will send you confirmation of receipt of your complaint immediately and will begin the investigation. If we need more information to resolve your problem, we will contact you by telephone, so we ask you to indicate the best time to call you.

Once we have reviewed your complaint, we will inform you of the outcome within three business days. If it is going to take longer, we will let you know and keep you informed of our progress.

INTERNAL CONTROL SYSTEM AND PROCEDURES AND RULES THAT ENSURE INVIOLABILITY AND PREVENT MANIPULATION OF THE BETTING SYSTEMS

An internal control system has been established, accompanied by procedures and rules that prevent the manipulation of the betting systems.

At www.idealz.com.ve operations are carried out using our own software platform, which guarantees at all times the security and inviolability of the transactions carried out by users on the Website.

The Website also holds the following certifications:

1. Web communication protocol: HTTPS
2. Certificate type: SSL
3. Encryption: SHA-1 and SHA-256

SSL (Security Socket Layer) is a commonly used security protocol that establishes a secure channel between two computers connected over the Internet or an internal network. In our everyday lives, so dependent on the Internet, we usually see that connections between a web browser and a web server made over an insecure Internet connection use SSL technology.

The SSL protocol is a transparent method for establishing a secure session that requires minimal intervention by the end user. For example, the browser alerts the user to the presence of an SSL certificate when a padlock is displayed or when the address bar appears green in the case of an EV SSL certificate with extended validation. Therein lies the success of the SSL protocol: it is a remarkably simple experience for end users.

Likewise, the betting systems record:

1. The customer's account number and their identity:
   All customers obtain a unique, non-repeatable user number upon registration. On registering, and in order to operate on the Website, identity verification is essential, by means of 3 verification points: official identification, proof of address and email address.
2. The date, time, transaction number (deposit, bet), amount staked and selection requested.
   All operations are recorded in our own software.

All operations are recorded in our own software

The records are stored by user, by time and by transaction type, data and information that is impossible to modify since it is backed up on different servers and with different permissions and credentials. In the event of modification for valid reasons, there is always a record of who modified it, the reason and the history.

ANTI-MONEY LAUNDERING AND CUSTOMER IDENTITY VERIFICATION POLICY

(“AML”/”KYC”)

Understanding the importance of our customers and our future customers, and in response to the growing concern of the international community about the problem of Money Laundering and Terrorist Financing, numerous countries around the world are approving or refining their laws in this area and, specifically in our country, numerous rules on the matter have been approved relating specifically to preventing such activities.

www.idealz.com.ve (the “Site”) identifies with society and with the authorities in recognising the importance of the fight against Money Laundering and Terrorist Financing, because it affects essential aspects of social life.

We understand that the best way to fulfil this commitment is to establish effective internal rules and procedures aimed at:

1. Carrying out financial activity in accordance with the applicable legal framework.
2. Implementing rules of conduct and control and communication systems in order to prevent our services from being used for Money Laundering or Terrorist Financing.
3. Ensuring that all our employees observe this policy and are governed by the rules that prohibit such activities.
4. Strictly complying with the laws against Money Laundering and Terrorist Financing, as well as with the recommendations issued in this area by national and international authorities.

In compliance with the above, the Directors and Employees of the Site must detect suspicious transactions and report them immediately to the internal bodies established, in accordance with the specific policies and procedures, so that they, in turn, may inform the competent authorities.

At the Site, all Directors and Employees are committed to ensuring that the products marketed and the services provided are not used for Money Laundering or Terrorist Financing.

For this reason, upon joining this company they adhere to this policy, undertaking to comply fully with the legislation against Money Laundering and Terrorist Financing, and must therefore be actively involved in its implementation and development.

This policy and the internal rules developed that make up the Anti-Money Laundering and Terrorist Financing Prevention system are mandatory for all Site personnel, and any employee who violates any of the Anti-Money Laundering and Terrorist Financing Prevention laws or regulations will be subject to disciplinary action, notwithstanding any legal action arising from applicable legislation.

The Site carries out various tasks with the aim of mitigating the risk of Money Laundering and Terrorist Financing, among which we may mention:

1. Generation of policies and procedures.
2. Identification of customers and thorough knowledge of their activities.
3. Analysis of the specific risk in the customer onboarding process.
4. Ongoing training and communication in order to keep all relevant personnel up to date.

At the Site, we regard the identification and knowledge of customers, whether regular or not, as a basic requirement in the fight against Money Laundering and Terrorist Financing.

Any commercial or contractual relationship maintained on a one-off, occasional or regular basis with any Customer must fundamentally involve the full identification of the Customer, providing the appropriate documents issued by the relevant authorities that evidence their legitimate existence, paying particular attention to their operation or development, with the purpose of avoiding relationships with companies that engage in Money Laundering and Terrorist Financing.

On that basis, this Policy is based on the following guidelines:

1. The Site's AML policy is voluntarily guided by all the rules that regulate the Prevention of Money Laundering.
2. Our programme is designed to prevent our platform from being used for Money Laundering or Terrorist Financing. It is our policy to take all necessary measures to prevent and report suspicious activities; we participate actively in preventing any act that facilitates money laundering, terrorist financing or other financial crimes.
3. The detection and prevention of fraudulent activities through the identification and assessment of risk areas relating to fraud, as well as the implementation of procedures to prevent those risks by means of control and monitoring mechanisms.
4. In the event that a Customer is suspected of using the services of www.idealz.com.vewithout complying with any AML provision, you accept that we have the right to carry out any review and audit activity we consider necessary, to request and receive any necessary information or documentation, to report your activities to any Authority and to take any other measure or carry out any act contemplated implicitly or explicitly in this Policy, to suspend the contract entered into, and, furthermore, you accept that we have the right to terminate the contract entered into, immediately and definitively suspending all your rights as a customer of all the services provided by the Site, at any time, with notice or even in the absence of any notice.
5. In the event that it is legally or judicially demonstrated that you, or the operations you carry out, violate our AML policy and/or the legal framework cited in paragraph “1”, the Customer undertakes to waive all rights arising from the contract entered into with the Site, and undertakes to hold our company harmless from any liability generated by the acts committed.
6. As part of the implementation of our AML policy, the Site reserves the right to require any additional information, with the intention of determining the transactional profile of its customers, as well as the origin and destination of the funds involved in the operations arising from the services provided, and, if the necessary information is not received, the Services provided by the Site may be suspended or terminated.
7. If you are seeking information for, or intend to carry out, any illegal or fraudulent financial activity, please refrain from using www.idealz.com.ve; you acknowledge and accept that you are aware of the legality of the use of our services in your jurisdiction and that you will not use the services provided by the Site if such use is prohibited or if it violates the laws of your state, locality, country or other jurisdiction in which you are located.

Account Verification.

In order to verify the information provided by customers, and to ensure the legality of the funds, the Site will request additional documentation from customers at any time.

These documents include, without limitation:

1. Photographic Personal Identification (voter ID card, professional licence with photograph or passport).
2. Front and back of credit or debit cards (where applicable).
3. Proof of address.
4. Other documents to corroborate the information provided.

If abnormalities are detected in the movements of the funds of an account, these will be reported to the relevant authorities. The purpose of this is to prevent the acceptance and handling of funds obtained virtually.